/* ITHD WebPhone: portal-consistent AdminLTE palette and spacing */
:root{--wp-blue:#007bff;--wp-light:#f4f6f9;--wp-ink:#111827;--wp-grey:#6b7280;--wp-border:#e4e9ef}
html,body{min-height:100%}body{background:var(--wp-light);font-family:"Source Sans Pro",-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}
button{cursor:pointer}.card{border:1px solid #e9edf2;box-shadow:0 3px 14px rgba(15,23,42,.04);border-radius:11px;overflow:hidden}.card-header{background:#fff;border-bottom:1px solid #eef0f3;padding:13px 18px}.card-title{font-weight:650}.card-body{padding:20px}.btn{border-radius:8px}.btn-primary{background-color:#007bff}.form-control{border-radius:8px;border-color:#d7dce4}.form-control:focus{box-shadow:0 0 0 .18rem rgba(0,123,255,.14)}.table thead th{font-size:.76rem;text-transform:uppercase;letter-spacing:.04em;color:#778399;background:#fafbfe;border-top:0;border-bottom:1px solid #e9edf2}.table tbody td{vertical-align:middle}.table tbody tr:last-child td{border-bottom:0}.table .btn{white-space:nowrap}.muted{color:#7b8794}
.main-sidebar{background:#343a40}.main-sidebar .brand-link{height:57px;display:flex;align-items:center}.brand-image{width:29px;height:29px;object-fit:contain;background:#fff}.brand-text{font-size:1.04rem}.user-panel .info{min-width:0}.sidebar-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:174px;color:#f7f8fa}.sidebar-tenant{font-size:.76rem;color:#b3bac5}.sidebar-user-icon{height:34px;width:34px;border-radius:50%;display:grid;place-items:center;color:#d3eaff;background:#45515e;font-size:.95rem}.nav-sidebar .nav-header{font-size:.67rem;font-weight:700;letter-spacing:.12em;color:#99a6b7;margin-top:13px}.nav-sidebar .nav-link{border-radius:8px;margin-bottom:3px}.nav-sidebar .nav-link.active{box-shadow:none;background:#007bff}.sidebar-footer{padding:25px 15px;font-size:.72rem;color:#aab5c2}
.topbar{border-bottom:1px solid #e5e8ed;min-height:57px}.topbar-heading{font-weight:700;color:#17202e}.topbar-subtitle{color:#8290a1;margin-left:8px}.nav-user{margin-left:19px;color:#475569;font-size:.87rem}.nav-button{background:none;border:0}.status-pill{font-size:.74rem;font-weight:700;display:inline-flex;align-items:center;padding:6px 11px;border-radius:40px;background:#f1f3f5;color:#707783}.status-pill i{font-size:.56rem}.status-pill.online{background:#e9f8ee;color:#218648}.status-pill.connecting{background:#fff4df;color:#a16610}.status-pill.offline{background:#f1f3f5;color:#707783}.content-header{padding:24px 0 17px}.section-title{font-size:1.55rem;font-weight:750;letter-spacing:-.035em;color:#1f2937}.section-description{margin:4px 0 0;color:#818c9c;font-size:.88rem}.tenant-picker select{min-width:225px}.content-wrapper{background:#f4f6f9;min-height:calc(100vh - 114px)!important}.main-footer{font-size:.8rem;color:#7b8794;padding:13px 20px}
.rounded-card{border-radius:10px!important;overflow:hidden}.small-box .inner{padding:15px 18px}.small-box h3{font-size:1.4rem;margin:8px 0}.small-box p{font-size:.87rem}.small-box .icon i{font-size:62px!important;top:15px!important}.quick-actions{display:flex;flex-direction:column;gap:11px}.quick-actions .btn{text-align:left;padding:11px 13px}.empty-state{border:1px dashed #d9e0e8;border-radius:12px;padding:26px;text-align:center;color:#8894a5;font-size:.9rem}.empty-state i{font-size:23px;display:block;margin-bottom:9px;color:#aab5c2}.wp-view[hidden], [hidden]{display:none!important}
.phone-card .card-body{padding:22px}.dial-number{font-size:1.65rem;font-weight:650;text-align:center;letter-spacing:.045em;height:55px}.dialpad{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;max-width:330px;margin:18px auto}.dial-key{border:1px solid #e4e8ed;background:#fff;border-radius:12px;min-height:64px;color:#1f2937;font-size:1.35rem;font-weight:650;transition:background .12s,border-color .12s}.dial-key:hover{background:#edf6ff;border-color:#bdd9f7}.dial-key small{display:block;font-weight:600;color:#9aa5b1;font-size:.52rem;letter-spacing:.1em}.btn-call{max-width:330px;margin:0 auto;padding:12px}.incoming-box{padding:15px;background:#edfff2;border:1px solid #a7e6b5;border-radius:13px;margin:0 0 18px}.incoming-number{font-size:1.25rem;font-weight:700;margin-top:5px}.call-controls{margin:18px 0 0;padding:18px;background:#f8fafc;border:1px solid #e6ecf4;border-radius:13px}.call-controls h4{margin:4px 0}.call-buttons{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.call-buttons .btn{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:5px;font-size:.76rem;min-height:62px}.directory-list{display:flex;flex-direction:column;gap:8px}.directory-item{display:flex;align-items:center;gap:12px;padding:11px 12px;background:#fbfcfe;border:1px solid #edf0f3;border-radius:9px}.directory-avatar{flex:0 0 37px;height:37px;border-radius:10px;background:#e9f3fe;display:grid;place-items:center;color:#1673c4;font-weight:750}.directory-detail{flex:1;min-width:0}.directory-detail strong{display:block;color:#263243;font-size:.89rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.directory-detail small{color:#8794a4}.directory-item .btn{flex:0 0 auto}.small-tag{display:inline-block;padding:4px 8px;font-weight:700;font-size:.7rem;border-radius:25px;background:#edf1f5;color:#526477}.small-tag.shared{background:#eaf3ff;color:#1673c4}
.modal-backdrop-custom{position:fixed;inset:0;background:rgba(15,23,42,.53);z-index:3000;display:flex;align-items:center;justify-content:center;padding:20px}.editor-dialog{background:#fff;width:100%;max-width:500px;max-height:calc(100vh - 40px);overflow:auto;border-radius:14px;box-shadow:0 26px 70px rgba(0,0,0,.25)}.editor-head,.editor-foot{padding:16px 22px;display:flex;align-items:center;justify-content:space-between}.editor-head{border-bottom:1px solid #e8ecf0}.editor-foot{border-top:1px solid #e8ecf0;justify-content:flex-end;gap:10px}.editor-body{padding:22px}.editor-body .form-group label{font-weight:650;font-size:.85rem}.editor-body .form-group small{display:block;color:#8490a0;margin-top:5px}
body.login-page{background:#f4f6f9;margin:0;display:block}.login-shell{min-height:100vh;display:grid;grid-template-columns:3fr 1fr;width:100%}.login-left{position:relative;background:#111 center/cover no-repeat url('https://cp.ithelpdirect.com/assets/img/ITHelpDirect_Portal_Login_3762x2508.webp')}.login-left:after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,rgba(0,0,0,.35),rgba(0,0,0,.15) 60%,transparent)}.login-right{display:flex;align-items:center;justify-content:center;padding:32px;background:#fff;box-shadow:-8px 0 24px rgba(0,0,0,.05)}.login-card{width:100%;max-width:420px}.brand-mini{display:flex;flex-direction:column;align-items:center;gap:12px;margin-bottom:18px}.brand-mini img{height:40px;width:auto;max-width:250px;object-fit:contain}.brand-mini h1{font-size:20px;margin:0;color:#111827;font-weight:700}.login-box-card{border:1px solid #ecf0f4;background:#fff;padding:25px}.login-title{font-size:26px;font-weight:700;margin:6px 0 2px;color:#111827;text-align:center}.login-sub{color:#6b7280;margin-bottom:23px;text-align:center;font-size:.9rem}.login-box-card .form-control{height:44px}.login-box-card .input-group-text{border-radius:10px 0 0 10px}.signin-button{min-height:44px;font-weight:700;border-radius:10px}.login-actions{margin-top:14px;display:grid;grid-template-columns:1fr;gap:8px}.login-actions .btn{display:flex;align-items:center;justify-content:center;min-height:44px;border-radius:12px;font-weight:600}.login-actions .btn i{margin-right:7px}.login-footer{text-align:center;color:#9ca3af;font-size:.77rem;margin-top:22px}
@media(max-width:1199.98px){.login-shell{grid-template-columns:1fr}.login-left{display:none}.login-right{box-shadow:none;background:transparent;padding:24px}.login-card{max-width:520px}.login-box-card{border-radius:16px;border:0;box-shadow:0 8px 30px rgba(0,0,0,.06)}}
@media(max-width:767.98px){.topbar-right .status-pill{display:none}.section-title{font-size:1.3rem}.tenant-picker{margin-top:15px;width:100%}.tenant-picker select{width:100%}.content-header{padding-top:20px}.card-body{padding:15px}.call-buttons{gap:5px}.table{font-size:.83rem}.login-right{padding:16px}.login-box-card{padding:20px}}


/* Global incoming call UI, intentionally outside individual app sections. */
.wp-incoming-overlay{position:fixed;inset:0;z-index:5000;display:flex;justify-content:center;align-items:center;padding:20px;background:rgba(15,23,42,.72);backdrop-filter:blur(3px)}
.wp-incoming-dialog{background:#fff;width:100%;max-width:430px;padding:33px 26px 27px;border-radius:20px;text-align:center;box-shadow:0 25px 85px rgba(0,0,0,.38)}
.wp-incoming-avatar{width:74px;height:74px;display:grid;place-items:center;border-radius:50%;margin:0 auto 17px;color:#fff;background:#27ae60;font-size:29px;box-shadow:0 0 0 10px rgba(39,174,96,.13);animation:wp-incoming-pulse 1.7s ease-in-out infinite}
.wp-incoming-eyebrow{font-size:.74rem;letter-spacing:.13em;font-weight:800;color:#16804a}
.wp-incoming-name{font-size:1.6rem;color:#1f2937;font-weight:750;margin:8px 0 4px;overflow-wrap:anywhere}
.wp-incoming-number{color:#66758c;font-size:1.13rem;font-weight:600;overflow-wrap:anywhere}
.wp-incoming-description{font-size:.87rem;margin:16px 0 8px;color:#8994a3}
.wp-incoming-state{font-size:.83rem;color:#64748b;min-height:20px}
.wp-incoming-state.error{color:#b91c1c}
.wp-incoming-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:23px}
.wp-incoming-actions .btn{border-radius:12px;min-height:52px;font-weight:750}
.wp-sound-action{margin-top:12px}
@keyframes wp-incoming-pulse{0%,100%{box-shadow:0 0 0 9px rgba(39,174,96,.12)}50%{box-shadow:0 0 0 17px rgba(39,174,96,.05)}}
.wp-active-call-toast{position:fixed;z-index:4000;bottom:20px;right:20px;display:flex;align-items:center;gap:10px;padding:12px 13px;background:#fff;border:1px solid #d9e7dd;box-shadow:0 12px 36px rgba(15,23,42,.22);border-radius:13px;max-width:calc(100vw - 36px)}
.wp-active-call-dot{flex-shrink:0;width:12px;height:12px;background:#1aa058;border-radius:50%;box-shadow:0 0 0 4px #dcf8e8}
.wp-active-call-copy{display:flex;flex-direction:column;min-width:0;margin-left:5px}
.wp-active-call-copy strong{font-size:.8rem;color:#143a28}
.wp-active-call-copy span{font-size:.76rem;color:#64748b;max-width:150px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
@media(max-width:480px){.wp-active-call-toast{bottom:8px;left:8px;right:8px;gap:6px;padding:9px}.wp-active-call-copy{flex:1}.wp-active-call-toast .btn{font-size:.7rem;padding:7px}.wp-incoming-dialog{padding:26px 18px}.wp-incoming-name{font-size:1.3rem}}
@media(prefers-reduced-motion:reduce){.wp-incoming-avatar{animation:none}}


/* Receptionist workstation: per-user programmable speed-dial/BLF keys. */
.quick-key-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}
.quick-key{min-height:104px;background:#fff;color:#22344d;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;border:1px solid #dbe3ec;border-radius:12px;padding:10px 6px;cursor:pointer;min-width:0;transition:box-shadow .16s,border-color .16s,background .16s}
.quick-key:hover,.quick-key:focus-visible{border-color:#83b9e5;background:#f4f9ff;box-shadow:0 4px 15px #1d67aa15}
.quick-key i{color:#1976bd;font-size:1.02rem}
.quick-key strong{font-size:.85rem;max-width:100%;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}
.quick-key small{font-size:.71rem;color:#7b8794;white-space:nowrap;max-width:100%;overflow:hidden;text-overflow:ellipsis}
.quick-key.empty{border:1px dashed #d0dae6;color:#94a3b8;background:#fbfcfe}
.quick-key.empty i{color:#a4b2c1}.quick-key-presence{font-size:.63rem;color:#737e8b;padding:3px 7px;border-radius:15px;background:#e9edf2}
.recent-call-list{max-height:430px;overflow:auto}
.recent-call{display:flex;align-items:center;gap:11px;padding:10px 4px;border-bottom:1px solid #edf1f6}
.recent-call:last-child{border-bottom:0}
.recent-icon{width:34px;height:34px;border-radius:10px;background:#eef4fc;display:grid;place-items:center;color:#147bcb;flex-shrink:0}
.recent-icon.in{color:#20884a;background:#eaf8ef}
.recent-copy{min-width:0;flex:1;display:flex;flex-direction:column;gap:2px}
.recent-copy strong{font-size:.86rem;color:#24354c;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.recent-copy small{font-size:.7rem;color:#8290a3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:1150px){.quick-key-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:420px){.quick-key-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}